Terms & Conditions

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate registration information and to keep it current.

You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at legal@nouvos.one of any unauthorized use.

Nouvos Solutions LLC provides software that facilitates scheduling, messaging, reminders, and record-keeping between healthcare practitioners and their patients. We do not practice medicine, do not provide medical advice, diagnosis, or treatment, and are not a party to the practitioner–patient relationship.

Any clinical information delivered through the Service originates from a practitioner or the User. Reliance on such information is a matter between the practitioner and the patient. The Service is not for medical emergencies — if you have an emergency, call your local emergency number immediately.

Practitioners and their staff are solely responsible for the accuracy, legality, and clinical appropriateness of the content they create, including prescriptions, instructions, and messages, and for obtaining any patient consents required to communicate through the Service.

Practitioners are responsible for complying with all laws and professional obligations applicable to their practice, including those governing patient privacy, record-keeping, and electronic communications.

Patients are responsible for the information they submit and for following up directly with their practitioner regarding any clinical question. Automated reminders and messages are conveniences and do not replace professional judgment or in-person care.

You agree not to misuse the Service, including by: violating any law or third-party right; uploading unlawful, harmful, or infringing content; attempting to gain unauthorized access to systems or data; interfering with the Service's operation; or using the Service to send unsolicited communications.

We may suspend or terminate access for conduct that we reasonably believe violates these Terms or harms other users, the Service, or third parties.

Certain features are offered on a paid subscription basis. Applicable fees, billing cycles, and tiers are presented at sign-up or in your account. Unless stated otherwise, fees are non-refundable except as required by law.

Payments may be processed by third-party processors; your use of their services is subject to their terms. We may change fees prospectively on reasonable notice.

The Service, including its software, design, and trademarks, is owned by Nouvos Solutions LLC or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

You retain rights to the content you submit, and you grant us a license to host, process, and transmit that content solely to provide and improve the Service.

The Service may integrate with third-party services (for example, messaging, calendar, payment, or storage providers). We are not responsible for third-party services, and your use of them is governed by their own terms and policies.

Our handling of personal and health-related information is described in our Privacy & Security notice, which is incorporated into these Terms by reference. Please review it to understand our practices.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY REGARDING ACCURACY, RELIABILITY, OR UNINTERRUPTED OR ERROR-FREE OPERATION OR MESSAGE DELIVERY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOUVOS SOLUTIONS LLC AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR FOR ANY CLINICAL OR HEALTH OUTCOMES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO NOUVOS SOLUTIONS LLC FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US$100).

You agree to indemnify and hold harmless Nouvos Solutions LLC, its affiliates, and their personnel from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your content, your use of the Service, or your violation of these Terms or any law or third-party right.

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or if we discontinue the Service. Provisions that by their nature should survive termination will survive.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws rules, except where local mandatory law applies to you. The parties will attempt to resolve disputes informally before pursuing formal proceedings, which will take place in the courts located in that jurisdiction unless otherwise required by law.

We may update these Terms from time to time. Material changes will be communicated through the Service or by other reasonable means. Your continued use after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms may be sent to legal@nouvos.one.